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In many companies, telephone communication is a central element of daily business—whether in sales, customer service, or project management. Yet the potential of these conversations often goes untapped: information isn’t documented, call times aren’t recorded, and key contacts must be searched for manually. This is precisely where Connector 365 CTI for STARFACE comes in.
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The app connects your STARFACE phone system directly with Microsoft Dynamics 365 Business Central, turning your ERP environment into an intelligent CTI hub. Incoming and outgoing calls are automatically detected, documented, and linked with the appropriate master data. This not only gives you a complete overview of your communications but also enables you to bill services by the minute and make your processes significantly more efficient.
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Whether in sales, support, or project work, the connector helps your employees respond faster, document better, and avoid losing important information. The app is intuitive to use, flexibly configurable, and integrates seamlessly into your existing Business Central environment.
​Features at a Glance
Display contact details on incoming calls
Know immediately who’s calling—including a link to the contact card, for example.
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No more missed calls
Every call is recorded and documented directly in your Business Central environment—even when you’re not available.
Click2Dial​
Make phone calls directly from Business Central with a single click.
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Note function for important conversation content
Record call notes directly on the contact card for seamless documentation.
Link to contact or customer/vendor
Quick access to relevant master data directly during the call.
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Automatic time tracking of start time & duration
For precise and transparent billing of your services.
​Ready to connect your Business Central environment with STARFACE? Get started in minutes:
Would you like to digitalize your HR processes, make them more efficient, and simultaneously relieve your employees? Factorial HR offers the perfect solution—and we’ll guide you every step of the way.
​With one click to the solution – test it now!
Our CTI for STARFACE is available for both SaaS and On-Premises and can be tried out immediately:​
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For SaaS users: the app is available on Microsoft AppSource and can be tested in the sandbox environment without any restrictions. Anyone who wants to deploy the solution directly in the production system even has 30 days to test it in live operation—completely without prior licensing.
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For On-Premises users: the solution can be downloaded from our download portal and used without restrictions in Cronus or test environments.
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You can find the current pricing and licensing information here: >BC15/SaaS | <BC14
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